Privacy Policy

1.Information We Collect

We collect information in two ways: information you provide directly, and information collected automatically as you use the Site.

Information you provide to us

When you submit a request-a-quote or contact form, email us, or otherwise communicate with us, we may collect:

• Your name and company or organization name;
• Contact details such as email address and phone number;
• Details about your inquiry, including product interest, estimated quantity, industry or application, and any message you provide;
• Any other information you choose to include in your communications with us.

Information collected automatically

When you visit the Site, we and our service providers may automatically collect certain technical information, including your IP address, browser type and settings, device type and operating system, referring URLs, pages viewed, links clicked, and the dates and times of your visits. We collect this information using cookies and similar technologies, as described in our Cookies Policy.

2.How We Use Your Information

We use the information we collect to:

• Respond to your quote requests, questions, and other inquiries;
• Provide information about our products, pricing, and availability;
• Operate, maintain, secure, and improve the Site and our products and services;
• Communicate with you about your requests and, where permitted, about products or updates that may interest you;
• Analyze how the Site is used so we can improve content and performance;
• Detect, prevent, and address fraud, security issues, and technical problems; and
• Comply with applicable laws and enforce our Terms & Conditions.

3.Legal Bases for Processing

Where required by applicable law (for example, for visitors in the European Economic Area or the United Kingdom), we process personal information on the following legal bases: your consent; our legitimate interests in operating and improving our business and responding to your inquiries; the performance of a contract or steps taken at your request prior to entering a contract; and compliance with legal obligations. Where we rely on consent, you may withdraw it at any time.

4.How We Share Your Information

We do not sell your personal information. We may share information in the following limited circumstances:

• Service providers: with vendors who perform services on our behalf, such as website hosting, form processing, email delivery, and analytics, and who are permitted to use the information only to provide those services.
• Affiliates: with Bravon Industries and our affiliated brands for the purposes described in this Policy.
• Legal and safety: when we believe disclosure is necessary to comply with a law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of SorbGuard, our users, or others.
• Business transfers: in connection with a merger, acquisition, financing, reorganization, or sale of assets, information may be transferred as part of that transaction.
• With your consent: for any other purpose disclosed to you at the time we collect the information.

5.Cookies and Tracking Technologies

We use cookies and similar technologies to operate the Site, remember your preferences, understand how the Site is used, and improve your experience. For details about the cookies we use and how to manage them, please see our Cookies Policy.

6.Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Policy — including responding to your inquiries, maintaining business records, and meeting legal, accounting, or reporting requirements — after which we securely delete or anonymize it.

7.Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

8.Your Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information:

• The right to access the personal information we hold about you;
• The right to request correction of inaccurate information;
• The right to request deletion of your information;
• The right to opt out of marketing communications; and
• The right to withdraw consent where processing is based on consent.

To exercise any of these rights, contact us using the details in the "Contact Us" section below. You may unsubscribe from marketing emails at any time by using the unsubscribe link in the email. We will respond to your request as required by applicable law.

9.Your California Privacy Rights

If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, the "CCPA"), provides you with additional rights regarding your personal information.

Categories of information. In the past 12 months, we may have collected the following categories of personal information: identifiers (such as name, email address, phone number, and IP address); commercial information (such as inquiries and product interests); and internet or other electronic network activity information (such as browsing and usage data). We collect this information from you directly and automatically through your use of the Site.

Your rights. Subject to certain exceptions, California residents have the right to know what personal information we collect, use, and disclose; to request deletion of their personal information; to request correction of inaccurate personal information; and to opt out of the "sale" or "sharing" of personal information. We do not sell or share your personal information as those terms are defined under the CCPA. We will not discriminate against you for exercising any of your rights.

To submit a request, contact us at info@sorbguard.com or (949) 528-3572. We will verify your request before fulfilling it and may ask you to confirm information we already have on file. You may use an authorized agent to submit a request on your behalf.

10.Children’s Privacy

The Site is a business-to-business website intended for a general, professional audience and is not directed to children. We do not knowingly collect personal information from children under the age of 16. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

11.International Visitors

The Site is operated in the United States. If you access the Site from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your jurisdiction. By using the Site, you consent to that transfer and processing.

12.Third-Party Links

The Site may contain links to third-party websites and services that we do not operate or control. This Privacy Policy does not apply to those third parties, and we are not responsible for their content or privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

13.Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we make changes, we will revise the "Last updated" date at the top of this page. We encourage you to review this page periodically. Your continued use of the Site after any changes take effect constitutes your acceptance of the updated Policy.